Shipping & Returns

U.S. Shipping

All orders are processed within 3 business days. Orders received after 12 PM CST will be processed the following business day.

Free US shipping is offered for all orders over $60. For US orders under $60, the shipping cost is $10.

Standard Shipping in the U.S. is at the shipper's discretion but typically arrives within 5-7 business days. Expedited Shipping in the U.S. is available only when offered and typically arrives within 2-3 business days. Local delivery is available in New York City only when offered.

BYBBA is not responsible for delays caused by shipping carriers, weather, or other exceptions. Once an order has been dispatched, BYBBA has no control over the length of time or ultimate delivery terms but will do our best to assist you with any issues.

International Shipping

Flat rates apply to all international destinations outside the U.S. and are DDU (Delivery Duty Unpaid). Customers will be charged duties and taxes at the discretion of the destination government.

International shipping typically takes 10-20 business days to deliver and may be subject to additional taxes, duties, and customs, depending on the destination. International orders are usually carried by USPS or UPS, which might hand off delivery to the local post office in your region. This handoff may or may not affect the tracking information associated with the order.

For any other questions, concerns, or comments, please contact us by emailing support@bybba.com.

Returns

We offer U.S. returns on full-priced items purchased online in unused condition with original packaging intact, within 30 days of purchase for a full refund on the original payment method or store credit. If purchased through an outside retailer, please return through them. All sale items are final sale.

To initiate a return for an online order, please log in to your account here.

Please note: We are unable to cover shipping costs or additional duties and fees charged for international returns.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

• Custom products may not be returned (such as special orders or personalized items).
• Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you live in the U.S. and would like to exchange an item, please contact support@bybba.com with your order information, the item you do not wish to keep, and place a new order for the desired exchange item. Items must be unused and with all packaging and must be received within 10 days from the date of purchase. We do not cover the cost of shipping and will credit you upon receiving the item back in its original condition.

For international exchanges, please start a return for the item you do not wish to keep by emailing support@bybba.com, and then place a new order separately for the desired exchange item. Please note, we are unable to refund duties and fees paid to Customs as part of the initial or exchange order and return shipping costs are to be paid by the customer.

Warranty

All products purchased through BYBBA.com have a 30-day limited warranty against defects in material and workmanship. Please note that this does not cover general wear and tear.

Manufacturing errors are rare, but if you receive a defective product, please send an email to support@bybba.com as soon as possible, including:

• Your original order number
• A brief description of the issue
• A couple of clear images

International warranty claims

We’re happy to ship replacements for defective products, but we are unable to reimburse for additional duties and fees that may be charged by Customs as a result.

Products purchased outside of bybba.com

We’re always happy to answer questions related to our products, but we are unable to process any returns, credits, or replacements for product purchased outside of bybba.com.

What to Do With Your Bag Once It's Unusable: Send It Upstream

We will happily accept your used BYBBA bags once they are no longer being used or have reached the end of their lifecycles as part of our Upstream Returns Policy. Once received, we’ll send it to our factory (in groupings, not individually) for recycling and re-entry into our manufacturing process.

To do so, please send it to the following address, including your name and email address, and we’ll send you a coupon code for 20% off your next BYBBA purchase.